Who I have worked for
Who I have worked with
What I do for a living
Some of my work
BBC iSite is one of the core CMS applications the corporation uses. It is used to power many high profile customer facing sites, such as CBeebies, CBBC, Blogs, Radio & Music and Corporate. My role as a UX designer was to modernise a dated and inefficient outsourced framework, and help the team create a brand new application from scratch.
Transport for London Redesign
The previous Congestion Charge design was almost 8 years old. In that time, end user technology has evolved as well as user behaviours. My role at TfL was to be the UX design consultant for the redesigned site, implementing a User-Centered Design approach to the project.
Cineworld required a complete re-design of their user account areas, including how Unlimited customers managed their accounts. The aim was to enhance the online experience so that expensive call centre costs could be reduced as a result.
BBC iStats is the core analytics software powering data driven decision making for the most senior management levels of the corporation. Built using data feed through from ComScore’s Dax product, iStats works as a high level aggregator of data that tells an up-to-the-minute story of web performance. Designed by an external design agency, my role as UX architect was to understand the user goals and major pain points of the existing software